Terms & Conditions

These Terms govern your relationship with the operator of the vavada-casino-canada service available exclusively via https://vavada-casino-ca.com. Effective date: 1 January 2025. By creating an account or using the site, you agree to these Terms and all incorporated policies.

Definitions

Observe: Users need clear meanings for consistent application. Expand: Include gaming, payments, bonuses, and compliance. Reflect: Definitions align with industry practice and CA context.

Operator: Vavada B.V., reg. no. 143168, Hanchi Snoa 19, Trias Building, Curaçao, licensed under Curaçao Gaming Authority licence OGL/2025/252/0153.
Website/Service: The online gaming platform at https://vavada-casino-ca.com operated as vavada-casino-canada.
User/Player/You: A natural person who registers or uses the Service for entertainment, not business, purposes.
Account: A personal, single-user account registered on the Website.
Bet/Wager: A monetary stake placed on a game outcome offered on the Website.
Deposit/Withdrawal: Transfer of funds into/out of the Account via supported payment methods.
Bonus: Any promotional value (including free spins) credited subject to stated conditions.
Wagering Requirement: The amount you must stake before bonus funds or related winnings become withdrawable.
Prohibited Conduct: Any action breaching these Terms, applicable law, game rules, or fair-play standards.
RNG: Random Number Generator used to produce fair game outcomes.

Account Registration

Observe: CA age rules vary; KYC/AML and data accuracy are critical. Expand: Add geo-eligibility, one-account rule, security duties. Reflect: Protect integrity and compliance with clear steps.

Eligibility: You must be at least 19 years old (18 in AB, MB, QC) and legally permitted to gamble in your location. Access is prohibited where illegal, including Ontario, Canada.
One account: You may hold only one Account. Duplicate or shared accounts are prohibited.
Registration process: Provide accurate personal details; verify email/phone; accept these Terms. You consent to KYC/AML checks at registration, before withdrawals, and on demand.
KYC documents: Valid photo ID, proof of address, payment method ownership, and source-of-funds/source-of-wealth (where required). Documents must be clear and current.
Verification timelines: We aim to review KYC within 72 hours of complete submission; complex cases may require more time.
Security: Keep credentials confidential; enable available security features. You are responsible for activity conducted via your Account until you notify us of compromise.
Accuracy & updates: Keep information current. We may suspend the Account if data is inaccurate, unverifiable, or misleading.
Self-exclusion: You may request temporary or permanent self-exclusion via support. We will apply reasonable measures to enforce exclusions on this Website.

Betting & Gameplay Rules

Observe: Clear placement, acceptance, and conduct standards reduce disputes. Expand: Cover bet limits, modifications, malfunctions, live chat, and fair play. Reflect: Align with RNG fairness and industry norms.

Placing bets: Bets are accepted when confirmed by our servers. Minimum/maximum stakes and available bet types are shown per game or table.
Game rules: Each title's rules and paytables govern outcomes. In the event of conflict, the game provider's rules prevail.
Modification/cancellation: After server acceptance, bets cannot be altered. We may void bets clearly affected by manifest error, system malfunction, or regulatory requirement; voided bets are refunded.
Malfunctions: Malfunction voids all pays and plays for affected bets. Disconnections follow the game provider's reconnection policy; completed rounds stand.
Fair play: Use of bots, scripts, automated play, multiple-account collusion, advantage play exploiting glitches, or chip-dumping is prohibited. We may suspend winnings and report suspected fraud.
Live casino & chat conduct: Be respectful; no insults, harassment, hate speech, or spam. No sharing personal or promotional content. Violations may lead to muting, removal, or account action.
RNG and integrity: RNG-based games are independently tested by their providers. We publish providers' certifications where available.

Bonus Terms

Observe: Users need transparent activation, wagering, and restrictions. Expand: Set default conditions, contributions, and prohibited bonus abuse. Reflect: Balance clarity with consumer protections.

Activation: Bonus eligibility, codes, and steps appear on the promotion page. A bonus activates when credited to your Account.
Standard conditions (unless stated otherwise): Wagering requirement 35x bonus amount (free spins: 35x winnings) within 14 days; maximum bet while wagering: CAD 7.50 or 10% of bonus value, whichever is lower.
Game contributions: Slots 100%; table, live casino, video poker 10%; jackpots and excluded titles 0%. See each offer's list of excluded/limited games.
Funds order: Real money is wagered before bonus funds unless the promotion specifies otherwise.
Withdrawal before completion: Withdrawing before meeting wagering may forfeit the bonus and associated winnings.
Combining promotions: You cannot combine overlapping promotions unless explicitly permitted. One active bonus at a time.
Prohibited actions: Hedge/low-risk bets, equal/zero-margin wagering, collusion, multi-accounting, abusing game features to delay rounds, or recycling bets to inflate wagering. We may remove bonuses and void related winnings in these cases.
Geographic limits: Bonuses are unavailable where prohibited, including Ontario. We may restrict or withdraw offers to comply with local rules.

Payments & Withdrawals

Observe: Payment clarity mitigates financial disputes. Expand: Cover methods, processing times, fees, AML, return-to-source, crypto specifics. Reflect: Provide realistic timelines and protections.

Methods: Supported options may include bank cards, e‑wallets, bank transfers, and approved cryptocurrencies. Availability depends on your location and verification status.
Deposits: Credited upon confirmation from the payment provider. We may set per-transaction and daily limits; see cashier for current limits.
Withdrawals: Processed to the original funding method where possible (return-to-source). We aim to review requests within 24 hours after KYC approval; payout times depend on method: cards/bank 1-3 business days; e‑wallets 1-24 hours; crypto subject to network confirmations.
Verification: We may require full KYC and source-of-funds checks before any withdrawal. Incomplete or inconsistent information may delay or cancel withdrawals.
Fees & exchange: We do not charge internal fees; third-party processors or networks may. Currency exchange rates are set by your provider or network.
Anti-fraud/AML: We may freeze, investigate, or reverse transactions suspected of fraud, money laundering, chargebacks, or card misuse and report as required by law.
Crypto notice: Cryptocurrency values are volatile; network fees and confirmations apply. Only use wallets you control. We do not accept coins from or withdraw to prohibited services (e.g., mixers).
Refunds/voids: If a bet is voided or a game is cancelled due to malfunction, affected stakes are returned. Bonus-related refunds follow Bonus Terms.
Funds safety: We are not a financial institution; funds are not insured or interest-bearing.

Limitation of Liability

Observe: Users must know the scope of responsibility. Expand: Clarify obligations, exclusions, and caps consistent with law. Reflect: Keep caps proportionate and transparent.

Our obligations: Operate the Service with reasonable skill and care; provide fair game outcomes as per provider certifications; settle bets accurately per game rules.
No warranty: The Service is provided "as is." We do not warrant uninterrupted or error-free access, nor that defects will be corrected immediately.
Exclusions: We are not liable for network failures, device errors, provider outages, third‑party payment issues, or events beyond our reasonable control.
Data loss: We are not responsible for loss of data, content, or winnings due to disconnections or malfunctions; affected bets may be voided and stakes returned.
Cap on liability: To the maximum extent permitted by law, our aggregate liability for any claim relating to a specific bet is limited to the amount of that bet. We exclude indirect, incidental, or consequential damages.
Your responsibility: You are responsible for your connection, device compatibility, and compliance with local laws.

Intellectual Property Rights

Observe: Protect content and software. Expand: Prohibit unauthorized uses. Reflect: Support enforcement clarity.

Ownership: All content, trademarks, logos, graphics, interfaces, and software on the Website are owned by or licensed to the Operator and are protected by applicable IP laws.
Restrictions: You may not copy, modify, decompile, reverse engineer, distribute, or publicly display any part of the Service without prior written permission.
Permitted use: We grant a limited, non-transferable, revocable license to access and use the Service for personal entertainment only.

Privacy & Data Protection

Observe: Users require assurance on data handling. Expand: Reference PIPEDA and cross-border transfers. Reflect: Point to binding policy.

Policy incorporation: Our Privacy Policy forms part of these Terms. We process personal data in accordance with that policy and applicable laws, including PIPEDA (where applicable).
Purposes: Account administration, KYC/AML, responsible gambling, payments, customer support, security, and compliance.
Transfers: Data may be processed in Curaçao and other jurisdictions. We apply appropriate safeguards for cross-border transfers.
Cookies: We use cookies/analytics as described in the Privacy Policy. Manage preferences via your browser or our tools where available.

Changes to Terms

Observe: Users need notice and choice. Expand: Define channels and timelines. Reflect: Continued use equals acceptance.

Updates: We may modify these Terms to reflect legal, technical, or business changes.
Notice: Material updates will be notified via email (if available) and/or on-site banner at least 7 days in advance where feasible.
Your options: If you disagree with updates, stop using the Service and request account closure. Continued use after the effective date constitutes acceptance.

Termination & Suspension

Observe: Define grounds and outcomes. Expand: Include AML, fraud, and self-exclusion. Reflect: Provide clear refund and notice framework.

By you: You may close your Account at any time via support, subject to settlement of open bets and verification.
By us: We may suspend or close your Account for suspected fraud, AML concerns, chargebacks, abuse of bonuses, policy breaches, failure to verify, or legal/regulatory requirements.
Effect of closure: Open bets may be settled or voided depending on circumstances. Legitimate real-money balances (excluding forfeited bonuses/winnings) will be paid out subject to KYC and applicable checks.
Self-exclusion: On self-exclusion, access is blocked for the chosen period; remaining balances are withdrawable subject to verification.
Notice: We will notify you of the reason for suspension/closure where legally permissible and not prejudicial to investigations.

Governing Law & Jurisdiction

Observe: Cross-border service requires clear governing law and dispute path. Expand: Stage-based escalation and regulator contact. Reflect: Preserve mandatory consumer rights.

Applicable law: These Terms are governed by the laws of Curaçao, without prejudice to any mandatory consumer protections that may apply in your place of residence.
Dispute resolution procedure:
- Step 1: Contact support at support@vavada-casino-ca.com or +1 404-382-0303. We aim to respond within 48 hours.
- Step 2: If unresolved, submit a formal complaint by email with full details and supporting evidence. We aim to provide a reasoned decision within 14 days.
- Step 3: External escalation: You may contact the Curaçao licensing complaints channel at complaints@gaminglicences.com.
- Step 4: Final resolution: Any dispute not resolved may be referred to arbitration or courts in Curaçao unless prohibited by mandatory law.
Ontario notice: The Service is not offered to residents of Ontario. Do not use the Website from Ontario.

Contact Information

Observe: Provide clear support and legal contacts. Expand: Include full operator identity and address. Reflect: Ensure multiple channels.

Website: https://vavada-casino-ca.com (vavada-casino-canada)
Customer Support: support@vavada-casino-ca.com | +1 404-382-0303 | Live chat (onsite)
Legal/Compliance: Vavada B.V., Hanchi Snoa 19, Trias Building, Curaçao | Company reg. no. 143168
Sales/General Admin: admin@vavada-casino-ca.com
Licensing/Regulatory: Curaçao Gaming Authority, licence OGL/2025/252/0153 (active 2025). Complaints contact: complaints@gaminglicences.com

Responsible gambling: Play responsibly. If you need help, contact support or local help services in Canada.

Regional compliance note: Services target Canada outside Ontario under Curaçao licence. Access is void where prohibited by law. All timelines and references updated for 2025.