Responsible Gaming

Responsible gaming means engaging with casino products as entertainment, not as a way to earn income. vavada-casino-canada (vavada-casino-ca.com) encourages conscious play: set limits, take breaks, and never gamble to chase losses. We provide tools, guidance, and human support to help you stay in control, and we will intervene where risk indicators suggest harm.

Risk Awareness

Observe

• Gambling more often or for longer than planned
• Thinking about gambling when not playing; preoccupation with strategies or next deposits
• Chasing losses or increasing stakes to recover
• Hiding spend from family or friends; borrowing to gamble
• Reduced interest in work, studies, or hobbies; irritability when not gambling
• Using gambling to manage stress, anxiety, or debt

Expand

In Canada the legal gambling age varies by province/territory (18 or 19). If you are under the legal age where you live, do not use this site. Treat money and time spent as a fixed entertainment budget.

Reflect: 1‑Minute Self‑Assessment

• In the last 3 months, did I spend more than I intended on gambling?
• Have I tried to win back losses by returning quickly to play?
• Have I felt the need to hide my gambling from people close to me?
• Have gambling thoughts distracted me at work, school, or home?
• Have I used gambling to cope with stress, debt, or difficult feelings?
• Have others expressed concern about my gambling?

If you answered "yes" to two or more, consider using the tools below, taking a break, and contacting a helpline.

Limits & Tools

Observe: Where to set limits

1. Log in and open My Account.
2. Go to Responsible Gaming > Limits.
3. Select Deposit Limits and choose Daily, Weekly, and/or Monthly.

Expand: How to apply limits

• Enter a maximum amount you can afford (e.g., Daily CAD 50, Weekly CAD 150, Monthly CAD 400). Confirm to activate.
• Lowering a limit takes effect immediately. Increasing a limit is subject to a 24‑hour cooling‑off and requires reconfirmation on your next login.
• Session Control: In Responsible Gaming > Play Settings, set a session timer (e.g., 30/60/120 minutes). A pop‑up will remind you to end or extend your session.
• Time‑Out: In Responsible Gaming > Time‑Out, choose 24, 48, or 72 hours. During a time‑out you cannot deposit or wager; login may be restricted. Support can process withdrawals from available balances upon request.

Reflect: Best‑practice budgeting

• Use a separate e‑wallet or card with a capped balance for gambling.
• Never use credit or borrowed funds.
• Align limits with discretionary income after essential expenses.

Self-Exclusion

Observe: How to request exclusion

1. Log in > My Account > Responsible Gaming > Self‑Exclusion.
2. Select a period: 6 months, 1 year, 3 years, 5 years, or lifetime.
3. Read the consequences statement carefully and confirm your decision.
4. If you cannot log in, email support@vavada-casino-ca.com or call +1 404-382-0303 and request "self‑exclusion." We will verify your identity.

Expand: Effects and financial handling

• Access: You cannot log in, deposit, or play. Marketing communications are stopped.
• Balance: Any real‑money balance can be withdrawn by contacting support; we will process to the last verified method after standard KYC/AML checks. Active bonus funds are voided.
• Irreversibility: Exclusions cannot be shortened. After expiry, re‑opening requires a 24‑hour cooling‑off and written confirmation. Lifetime exclusions are permanent.
• Multi‑account protection: We will take reasonable steps to prevent circumvention, including device, email, and payment screening.

Reflect: Provincial options

You may also consider provincial land‑based or government online self‑exclusion programs where available. These are separate from your vavada-casino-canada account but can complement your protection plan.

Support Resources

Local support for Canada (24/7 unless noted)

• Ontario - ConnexOntario: 1-866-531-2600, chat/text available; English + interpreter services in 170+ languages.
• British Columbia - BC Gambling Support Line: 1-888-795-6111; English with multi‑language interpretation.
• Alberta - AHS Addiction Helpline: 1-866-332-2322; English.
• Québec - Jeu: aide et référence: 1-800-461-0140; French and English.
• Manitoba - Problem Gambling Helpline: 1-800-463-1554; English.
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789; English.
• Nova Scotia/Prince Edward Island - Problem Gambling Help Line: 1-888-347-8888; English.
• New Brunswick - Gambling Information Line: 1-800-461-1234; English/French.
• Territories - Call 811 for HealthLine or your territorial health services for referral and support.

For immediate mental‑health risk, call 911 or Canada's Suicide Crisis Helpline at 988. All services are confidential.

International support organizations

Self-exclusion schemes (examples by country)

• UK - GAMSTOP (national online self‑exclusion): gamstop.co.uk
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): ordenacionjuego.es
• Note: These do not replace your vavada-casino-canada exclusion. Availability depends on residency and regulator rules.

Blocking and filtering tools

• Gamban (paid): gamban.com - device‑wide gambling site/app blocking
• BetBlocker (free): betblocker.org - cross‑platform blocking and calendar "blackout" periods
• Device‑level controls: enable parental controls/website restrictions on iOS/Android/Windows/macOS

Family and affected others

• Gam-Anon: gam-anon.org - support for family/friends
• Local counselling: use 211.ca for provincial referrals

Confidentiality: When you contact us or any listed service, your information is handled under applicable privacy laws and used solely to provide support or deliver requested account protections.

Help for Family

Observe

• Signs: secrecy about money, unexplained debts, mood swings, reduced time with family, constant gambling talk

Expand: How to start the conversation

• Choose a calm, private moment; use "I" statements: "I'm worried because..."
• Focus on behaviours and impacts, not blame. Offer concrete help (setting limits, calling a helpline together).
• Encourage professional support and agree on next steps with a time frame.

Reflect: Resources and next actions

• Call a provincial helpline (see above) for coaching on interventions.
• Family peer support: Gam-Anon (gam-anon.org) and Gambling Therapy family forum (gamblingtherapy.org).
• Recommend a licensed psychotherapist experienced in gambling harm; consider financial counselling for debt planning.

Operator's Commitment

Observe: Risk checks we perform

• Behavioural markers of harm: increased session length, rapid deposits, chasing losses, failed limit increases
• Account controls: limit usage, time‑outs, exclusion status, and reversals
• Affordability signals from transactional patterns (non‑income verification) and responsible‑play history

Expand: Interventions

• Real‑time on‑site messages and cooling‑off nudges when risk patterns appear
• Proactive outreach by support via email, live chat, or phone to discuss tools and offer assistance
• Protective actions: impose lower limits, suspend bonuses/marketing, or apply temporary holds where harm is suspected

Reflect: When we contact you

We may initiate contact if we detect sustained escalation in deposits or losses, repeated attempts to raise limits after declines, multiple time‑outs within 30 days, or indicators of impaired control. We act proportionately, document decisions, and prioritise player welfare.

Updates

• Notification channels: on‑site banners, in‑account messages, and email to your registered address.
• Material changes (e.g., new tools, exclusion rules) are communicated before taking effect where feasible.

Last updated: 2025-10-27

Contact & Feedback

Responsible Gaming contacts at vavada-casino-canada (vavada-casino-ca.com):

• Email: support@vavada-casino-ca.com
• Phone: +1 404-382-0303
• Live Chat: available on site (24/7)

Unresolved regulatory complaints regarding fairness or responsible gaming may be sent to the licensing oversight contact: complaints@gaminglicences.com (Curaçao Gaming Authority framework).

Responsible Gaming Support Request

Full name

Email

Topic
Help setting limits Request a time-out Request self-exclusion Concerned family/friend Other
Details

I consent to the use of my data to process this responsible gaming request.
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Important jurisdiction note (Canada): You must be of legal gambling age in your province or territory (18 or 19). Residents of Ontario should use sites regulated by iGaming Ontario. vavada-casino-canada operates under licence No. OGL/2025/252/0153 (Curaçao). Address: Hanchi Snoa 19, Trias Building, Curaçao.